Get help without giving away your wallet.
Use the documented support route for product questions. Never send a recovery phrase, private key, wallet password or encrypted wallet export to anyone.
Support can help with the product, not recover your secrets.
Use the support route shown on the public Chrome Web Store listing for questions, suggestions or product problems. Include your browser version, extension version, node type and a description of the symptom, but remove all wallet secrets.
Open listing and support route25-word recovery phrase, private spend key, private view key, wallet password or unredacted CSV.
Browser version, extension version, non-secret error text, approximate sync state and a redacted screenshot.
Confirm that your offline recovery phrase exists. Removing extension data can erase saved wallets.
No legitimate support flow needs your seed phrase.
If someone asks you to connect a wallet, paste a phrase, install a remote-control tool or send funds to “verify” an account, stop and use the official listing instead.